In the 2nd annual customer success summit last month in San Francisco, I’ve introduced the Customer Success Manifesto. If you are familiar with the agile software development manifesto will see a similar presentation style (visuals are updated to 2014 though). The Customer Success Manifesto should be viewed as 6 rules for great customer success. I’ve […]
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Yesterday I’ve had a pleasure to co-host a webinar with John Broady, GM of thismoment a great brand management company. The focus of the webinar and the case-study John shared was about creating and ensuring value to customers as the blood-line of a SaaS company. I’ve enclosed the slides just below – enjoy!
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Lou Reed Past away today at the age of 71. Didn’t know the man. Just his music. I’m sad today. Here’s the best version of ‘sweet jane’ that I recommend. enjoy.
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I had a bet with the marketing team that I alone can increase Totango LinkedIn followers by 500 people in a day. Help me prove I’m right, by follow the link below and click the follow button: http://www.linkedin.com/company/totango We’re now using LinkedIn as the main channel for company news and updates, and promise only high […]
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I came across this great video. It’s a bit long – over an hour but genuinely make great points on the importance of caring about your customers, something I believe in with all of my heart. Enjoy!
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Yesterday we’ve experienced probably the worse production down-time that we had since we’ve launched Totango. The intentions were good, we’ve upgrades a significant part of our infrastructure that we’ve worked on for months and unfortunately this upgrade didn’t go smooth… We’ve been working around the clock to resolve the problem, and at the same time I […]
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If you’re involved in the processes of web designs; website, web applications or mobile apps and you’re not using InVision – you should stop reading this, go here and check it out. In a world where the visual representation of applications is key, InVision makes it dead-simple to collaborate early designs across teams, comment and […]
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I’m writing this post on a new SurfaceRT at the Windows store in Stanford mall. Was trying to figure out for myself what’s the value of this product, can it really be the single replacement for an iPad and a laptop. Short answer – not yet… Keyboard experience: I’ve started with the ‘touch cover’ ($119.99) […]
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We’ve organized the first ever Customer Success Summit last week in San Francisco. The motivation for the event was a constant request by customers and prospects who want to connect with their pier group to discuss their experience and challenges around Customer Success. We’ve started calling this becoming a ‘Pro-Customer Company‘. Companies have to change […]