Customer Success is really picking up momentum these days, and with momentum comes a lot of news that adds to a lot of confusion for people who are just starting to learn about what customer success is. I’ve presented this presentation last week at the Silicon Valley Customer Success meetup, my goals was to make […]
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Steely Dan: The Making of Aja. One of my favorite weekend activities is finding stories about figures I like and learn the behind the scenes story. I’ve found this great movie on YouTube about the making of Aja, probably Steely Dan’s #1 all time album. It was really interesting to learn about the thorough process which […]
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We’ve just finished up a kick ass Customer Success Summit 2015. Amazing vibe of over 1000 attendees. While organizing the videos on YouTube, I’ve created this play list of a series of videos Omer and I created few months back. It is a set of short videos (no more than 90 seconds each) that explains […]
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I’ve been known for MBWA – Management by Walking Around. I’m not sure how much my team likes it though.. For me it’s about being truly interested in the way the team thinks and works, getting to know the details directly by the team. I find it useful to suggest alternatives and challenge my team with new […]
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This post may be a bit too technical for the audience who’s focused more of using data and smart software. However, I found this post “Making Sense of Data Processing” by Martin Klepmann very insightful when it comes to data processing architectures. In Today’s world with the explosion of data and data sources, the biggest challenge smart […]
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The idea behind the first Customer Success Summit came as a result of many conversation with new customers who’ve asked us to connect with their peer group. As Customer Success is relatively new and there is not a lot of known best practices, customer success practitioners wanted to exchange notes with one another. The first […]
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Back when this album came out for the first time, I had mixed fillings about it. Great to look back and remember this great song. Great weekend, listening and playing this great song. This live version is really showing this song at it’s best. (if you’re looking for guitar chords, accurate this time – you […]
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I’m not sure if I like or hate the story of Twitter. For the past few days I’m reading “Hatching Twitter” by Nick Bilton. The story is amazing, it’s like a soap opera written by the best screen writer. There are lessons to be learned by Entrepreneurs, by friends and by business people. It’s enjoyable to […]
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Tien Tzuo, CEO and Founder of Zuora the subscription billing company is well known within the SaaS industry. He had coined the term ‘Subscription Economy’ and has been pushing heavily for subscription model adoption by many companies. When I approached Tien to speak at the Customer Success Summit – he immediately agreed. He promised that […]
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Just listen, let me know what you think?