Yammer recently appointed Samantha Loveland to lead their Customer Engagement team. Loveland (previously in Salesforce.com) will report to Chief Customer Officer David Obrand.
Yammer, like other SaaS companies understands that Customer Success is key to their success, and much like other successful SaaS companies invests significant efforts and resources to ensure that.
From the PR announcement:
“The Customer Success team of Yammer consists of customer success managers and implementation engineers who work closely with companies to accelerate adoption and foster engagement.”
Customer Success and Customer Engagement is certainly something we’re discussing a lot on this blog, and I’m happy to see that many successful companies share the same philosophy.
Good Luck Samantha!
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