Thoughts from my journey

Totango is offering a free Kindle to the first 20 qualified prospects to schedule an in-person demo with us during the All About Cloud conference.

Book a time now!

tungle.me/dominique.levin

tungle.me/obiehowe

In order to qualify you must be:

• A software company with a publicly available product
• A registered attendee to the All About the Cloud Conference

Totango is a sponsor of All About the Cloud and we will also be speaking on “The Power of the Customer“ panel.

The session is on Wednesday May 9 at 2:50 pm.

Moderator:

Shubber Ali, Silicon Valley Innovation Lead, Accenture

Panelists:

Todd Bursey, General Manager, Professional Services Automation, FinancialForce.com

Dominique Levin, Chief Marketing Officer, Totango

Jon Miller, Vice President, Marketing, Marketo

Jeff Yoshimura, VP Marketing, Zuora

Looking forward to see you there!

In the week that we also announced integration with Zendesk (see below), I wanted to remind you of the “6 Sure Fire Tips to Retain and Grow Customers” webinar where Totango will be co-presenting with Zendesk.

The webinar will take place Tomorrow, Thursday, April 26th @ 10am PT.
If you still haven’t registered, please go ahead and do so in this URL

Here are some more details about the event:

6 Sure Fire Tips to Retain and Grow Customers

Customer success starts with understanding how your customers are using your product and what problems they might experience. It ends with more relevant and efficient information delivered at the right time, via the right channel.

During this webinar, you will learn the six things you can do today to retain and grow your customers. Zendesk is joining forces with Totango to share with you the insider secrets to transforming your customer support organization into a revenue center and turn prospects into life-long fans of your brand and services. Register here.

I am looking forward to see you there!

Regarding the integration with Zendesk which we accidentally omitted from our news update yesterday:

Integrate Totango with your Zendesk Help Desk

If you use Zendesk to manage your help desk, you can easily create a feed of ticketing activity into your Totango account, expanding your engagement database. You will then be able to tell which accounts are opening support tickets, how this influences their use of the application and their likelihood to subscribe to premium plans or to cancel their account. Read more…

I thought it would be a good time to review what is new with Totango this month – so many things are going on that I want to share with our readers!

We are continuously growing and therefore still hiring and we are proud to be recognized with a THINKstrategies “Best in SaaS Showplace” award and with articles in the Wall Street Journal, Mashable and Sandhill.com. Above all, I am excited about the new features added to Totango in the past weeks. Use them to accelerate revenues at Totango!

We’re also going to conduct the following webinars which we’d love you to be part on:

• Webinar with Zendesk: 6 Surefire Tips to Retain & Grow Customers. This Thursday, April 26th @ 10am PT Register Now
• Totango Master Class: Online demo of new Totango features to increase your trial conversion, customer retention and drive user expansion. Tuesday, May 8th @ 11am PT, Register Now

Application News!

The Customer Health Dashboard

Driving customer retention and expansion just got easier

The new Totango Customer Health Dashboard identifies customers in good, average and poor health in one easy view so you can proactively engage and drive customer retention and customer expansion. You can change the classifications based on the time spent in the application, visit frequency and Customer Engagement Score, a measure of relative activity compared to other customers. Read more…

The Appbox.js

Convert more users by communicating from inside your application

Convert more free users into paid customers and expand usage for existing customers by communicating with users inside your application: send a message welcoming new customers or announce new features. Appbox.js was developed by Totango to provide a real-time communication channel with the users of your application. And the best part: it’s free! Give it a try today!

Totango API for iPad and iPhone Applications

Understand customer behavior on your iPhone and iPad (iOS) apps

Now you can easily instrument your iPhone and iPad applications with Totango, making it easier than ever to see how users are engaging and interacting with your mobile apps.
Easily identify the mobile users who are most likely candidates to upgrade to paid subscriptions or drive revenues via customer retention and customer expansion just like you are doing on the web. Read more…

And there are more coming! stay tuned…