Category: customer retention

Totango Accelerates Revenues for Engine Yard CustomersTotango Accelerates Revenues for Engine Yard Customers



<p><img width="83" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/05/engine_yard_logo-183x300.jpg" class="attachment-224x137 wp-post-image" alt="Engine Yard Logo" /></p><p>The Totango team is excited to announce its participating in the Engine Yard’s add-ons program.<br /> Engine Yard is the leading

6 Sure Fire Tips to Retain and Grow Customers6 Sure Fire Tips to Retain and Grow Customers



<p><img width="166" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/04/zendesk-logo-e1291107356736.jpg" class="attachment-224x137 wp-post-image" alt="zendesk-logo-e1291107356736" /></p><p>In the week that we also announced integration with Zendesk (see below), I wanted to remind you of the “<a title="Zendesk-Totago Webinar" href="http://mkto-o0091.com/track?type=click&enid=bWFpbGluZ2lkPXRvdGFuZ28yQmV0YWN1c3QtMTEyMy0zNjktMC00NS1wcm9kLTQwJm1lc3NhZ2VpZD0wJmRhdGFiYXNlaWQ9NDAmc2VyaWFsPTEyOTkxNjkzNzQmZW1haWxpZD15aWZhdEB0b3RhbmdvLmNvbSZ1c2VyaWQ9MTAwNDEyNi0zMiZleHRyYT0mJiY=&&&http://www.zendesk.com/support/webinar/6-sure-fire-tips-to-retain-grow-customers?mkt_tok=3RkMMJWWfF9wsRonuq7KZKXonjHpfsX56+wpWKWwlMI/0ER3fOvrPUfGjI4FSdQhcOuuEwcWGog81ANMG+6Sc9I=" target="_blank">6

The Future of Customer Success Management: A Look AheadThe Future of Customer Success Management: A Look Ahead



<p><img width="182" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/03/the-forum_green-black.jpg" class="attachment-224x137 wp-post-image" alt="Customer Success Managers" /></p>We are super excited to be co-hosting an event with Mikael Blaisdell, one of the pioneers of customer success management. We

The State of Customer Success Management 2012The State of Customer Success Management 2012



<p><img width="91" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/02/Customer-Success-iStock_000003827645XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Customer Success" /></p>A White Paper / Report of the Customer Success Management Initiative <p><a title="Register for the Webinar" href="https://www3.gotomeeting.com/register/264426014" target="_blank">Webinar</a>: Thursday; February 23rd 2012

Customer Success Management & The ChannelCustomer Success Management & The Channel



<p><img width="137" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/01/Hands-iStock_000016875497XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Customer Success Hands" /></p><p>From the earliest beginnings of the transition to the Cloud, doomsayers were predicting that either the new model would fail –

Best of 2011: Top Videos and Blogs on Customer EngagementBest of 2011: Top Videos and Blogs on Customer Engagement



<p><img width="180" height="137" src="http://www.totango.com/blog/wp-content/uploads/2011/12/Customer-Success-iStock_000016014592XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Customer Engagement and Customer Success" /></p><p>2011 was a busy year! We’ve discussed a lot of important themes which are the hottest topics for any

On User Retention as a ServiceOn User Retention as a Service



<p><img width="182" height="137" src="http://www.totango.com/blog/wp-content/uploads/2011/12/Customer-Retention-iStock_000010361197XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Customer Retention" /></p><p><a title="Paul Stamatiou Website" href="http://paulstamatiou.com/about" target="_blank">Paul Stamatiou</a> is doing a great job describing the concept of “<a title="User Retention as a Service

The Top 10 Must Do’s for Young SaaS CompaniesThe Top 10 Must Do’s for Young SaaS Companies



<p><img width="137" height="137" src="http://www.totango.com/blog/wp-content/uploads/2011/12/ToDo-iStock_000017677354XSmall.jpg" class="attachment-224x137 wp-post-image" alt="To Do List" /></p><p>I declare this week as the “Top 10″ Practices week in Totango!</p> <p>After yesterday’s post on <a title="The Top 10 Requirements for