Category: Customer Retention & Churn

6 Surefire Tips to Retain & Grow Customers6 Surefire Tips to Retain & Grow Customers



<p><img width="162" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/05/Totango-Zendesk-Webinar-Slides-Print-Screen.png" class="attachment-224x137 wp-post-image" alt="Totango-Zendesk Webinar-Slides Print Screen" /></p><p>Just a short while ago, I was co-presenting a webinar with J.D Peterson, VP Product Marketing of <a title="Zendesk Website"

Totango Accelerates Revenues for Engine Yard CustomersTotango Accelerates Revenues for Engine Yard Customers



<p><img width="83" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/05/engine_yard_logo-183x300.jpg" class="attachment-224x137 wp-post-image" alt="Engine Yard Logo" /></p><p>The Totango team is excited to announce its participating in the Engine Yard’s add-ons program.<br /> Engine Yard is the leading

6 Sure Fire Tips to Retain and Grow Customers6 Sure Fire Tips to Retain and Grow Customers



<p><img width="166" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/04/zendesk-logo-e1291107356736.jpg" class="attachment-224x137 wp-post-image" alt="zendesk-logo-e1291107356736" /></p><p>In the week that we also announced integration with Zendesk (see below), I wanted to remind you of the “<a title="Zendesk-Totago Webinar" href="http://mkto-o0091.com/track?type=click&enid=bWFpbGluZ2lkPXRvdGFuZ28yQmV0YWN1c3QtMTEyMy0zNjktMC00NS1wcm9kLTQwJm1lc3NhZ2VpZD0wJmRhdGFiYXNlaWQ9NDAmc2VyaWFsPTEyOTkxNjkzNzQmZW1haWxpZD15aWZhdEB0b3RhbmdvLmNvbSZ1c2VyaWQ9MTAwNDEyNi0zMiZleHRyYT0mJiY=&&&http://www.zendesk.com/support/webinar/6-sure-fire-tips-to-retain-grow-customers?mkt_tok=3RkMMJWWfF9wsRonuq7KZKXonjHpfsX56+wpWKWwlMI/0ER3fOvrPUfGjI4FSdQhcOuuEwcWGog81ANMG+6Sc9I=" target="_blank">6

Drive Adoption with BillingDrive Adoption with Billing



<p><img width="91" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/03/billing-adoption-iStock_000017942903XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Billing Adoption" /></p><p>Promotional discounts, credits or value-add offers can be an important part of a product launch strategy. A properly timed discount, upsell or

Customer Success How to: Learning from Customers Who ChurnCustomer Success How to: Learning from Customers Who Churn



<p><img width="138" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/03/Cancel-Churn-x-iStock_000013079680XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Churn-Canceled Account" /></p><p>Nobody likes it when a customer cancels their subscription. In SaaS companies where the bottom-line is so heavily dependent on <a title="Customer

What Do Customer Success Managers Need?What Do Customer Success Managers Need?



<p><img width="206" height="137" src="http://www.totango.com/blog/wp-content/uploads/2011/11/iStock_000015275097XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Customer Success Manager" /></p><p>The research of <a title="The Customer Success Management Initiative" href="http://mblaisdell.com/?page_id=2880" target="_blank">The Customer Success Management Initiative</a> is revealing that while many SaaS/Cloud