Category: Customer Loyalty

6 Surefire Tips to Retain & Grow Customers6 Surefire Tips to Retain & Grow Customers



<p><img width="162" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/05/Totango-Zendesk-Webinar-Slides-Print-Screen.png" class="attachment-224x137 wp-post-image" alt="Totango-Zendesk Webinar-Slides Print Screen" /></p><p>Just a short while ago, I was co-presenting a webinar with J.D Peterson, VP Product Marketing of <a title="Zendesk Website"

Your Customers Success is Your Own SuccessYour Customers Success is Your Own Success



<p><img width="182" height="137" src="http://www.totango.com/blog/wp-content/uploads/2011/12/Tracy-Kaufman-Cloud9.jpg" class="attachment-224x137 wp-post-image" alt="Tracy Kaufman Cloud9" /></p><p>In today video post, Tracey Kaufman, VP of Customer Experience for <a title="Cloud9 Website" href="http://www.cloud9analytics.com/" target="_blank">Cloud9</a>, speaks about how a business

The Top 10 Things We Have Learned about Client RetentionThe Top 10 Things We Have Learned about Client Retention



<p><img width="182" height="137" src="http://www.totango.com/blog/wp-content/uploads/2011/12/Customer-Satisfaction-iStock_000012753624XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Customer-Satisfaction-iStock_000012753624XSmall" /></p><p>In my last “Top 10″ series for this week, I chose to review another Jeff Bennet’s article: Top 10 Things We Have Learned

How NOT to Sell in SaaS and Increase Paid ConversionsHow NOT to Sell in SaaS and Increase Paid Conversions



<p><img width="137" height="137" src="http://www.totango.com/blog/wp-content/uploads/2011/11/iStock_000013633905XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Offer Customer Value" /></p><p>So you have a product! you’ve worked so hard on making it the way you want (iteratively of course) and now

Customer Engagement is Key for SaaSCustomer Engagement is Key for SaaS



<p>Customer Engagement is key for software-as-a-Service business. A recent<a title="Customer Engagement Post" href="http://www.forentrepreneurs.com/customer-engagement" target="_blank"> post</a> by<a href="http://matrixpartners.com/site/team_detail/david_skok" target="_blank"> David Skok</a> explains how and why to measure customer engagement. If you