Category: customer lifetime value

6 Surefire Tips to Retain & Grow Customers6 Surefire Tips to Retain & Grow Customers



<p><img width="162" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/05/Totango-Zendesk-Webinar-Slides-Print-Screen.png" class="attachment-224x137 wp-post-image" alt="Totango-Zendesk Webinar-Slides Print Screen" /></p><p>Just a short while ago, I was co-presenting a webinar with J.D Peterson, VP Product Marketing of <a title="Zendesk Website"

Chief Customer Officers Boost Customer EngagementChief Customer Officers Boost Customer Engagement



<p><img width="130" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/05/Chief-Customer-Officer-iStock_000012036741XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Chief Customer Officer" /></p><p>I am excited to see so many talk about the importance of the Chief Customer Officer. Dedicating an executive on your

Totango Accelerates Revenues for Engine Yard CustomersTotango Accelerates Revenues for Engine Yard Customers



<p><img width="83" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/05/engine_yard_logo-183x300.jpg" class="attachment-224x137 wp-post-image" alt="Engine Yard Logo" /></p><p>The Totango team is excited to announce its participating in the Engine Yard’s add-ons program.<br /> Engine Yard is the leading

The Power of Measuring Customer EngagementThe Power of Measuring Customer Engagement



<p><img width="182" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/05/Mark-Kofman-300mg-Vimeo.png" class="attachment-224x137 wp-post-image" alt="Mark Kofman-300mg" /></p><p>Talking about <a title="David Skok's post" href="http://www.forentrepreneurs.com/customer-engagement/" target="_blank">Customer Engagement</a>, there are many metrics that could show a user engagement level, i.e. user

6 Sure Fire Tips to Retain and Grow Customers6 Sure Fire Tips to Retain and Grow Customers



<p><img width="166" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/04/zendesk-logo-e1291107356736.jpg" class="attachment-224x137 wp-post-image" alt="zendesk-logo-e1291107356736" /></p><p>In the week that we also announced integration with Zendesk (see below), I wanted to remind you of the “<a title="Zendesk-Totago Webinar" href="http://mkto-o0091.com/track?type=click&enid=bWFpbGluZ2lkPXRvdGFuZ28yQmV0YWN1c3QtMTEyMy0zNjktMC00NS1wcm9kLTQwJm1lc3NhZ2VpZD0wJmRhdGFiYXNlaWQ9NDAmc2VyaWFsPTEyOTkxNjkzNzQmZW1haWxpZD15aWZhdEB0b3RhbmdvLmNvbSZ1c2VyaWQ9MTAwNDEyNi0zMiZleHRyYT0mJiY=&&&http://www.zendesk.com/support/webinar/6-sure-fire-tips-to-retain-grow-customers?mkt_tok=3RkMMJWWfF9wsRonuq7KZKXonjHpfsX56+wpWKWwlMI/0ER3fOvrPUfGjI4FSdQhcOuuEwcWGog81ANMG+6Sc9I=" target="_blank">6

How Zendesk and CloudBees Increase their User EngagementHow Zendesk and CloudBees Increase their User Engagement



<p><img width="207" height="64" src="http://www.totango.com/blog/wp-content/uploads/2012/04/SandHill-Logo.png" class="attachment-224x137 wp-post-image" alt="SandHill Logo" /></p><p>Yesterday, the SandHill Magazine have published an article about <a title="SandHill Article" href="http://sandhill.com/article/managing-challenges-of-onboarding-saas-customers-and-converting-from-free-software-trials/" target="_blank">Managing Challenges of Onboarding SaaS Customers and Converting from

Customer Success How to: Learning from Customers Who ChurnCustomer Success How to: Learning from Customers Who Churn



<p><img width="138" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/03/Cancel-Churn-x-iStock_000013079680XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Churn-Canceled Account" /></p><p>Nobody likes it when a customer cancels their subscription. In SaaS companies where the bottom-line is so heavily dependent on <a title="Customer

Best of 2011: Top Videos and Blogs on Customer EngagementBest of 2011: Top Videos and Blogs on Customer Engagement



<p><img width="180" height="137" src="http://www.totango.com/blog/wp-content/uploads/2011/12/Customer-Success-iStock_000016014592XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Customer Engagement and Customer Success" /></p><p>2011 was a busy year! We’ve discussed a lot of important themes which are the hottest topics for any