Understand Customer Behavior in Your Trial Period

Tracy Kaufman Cloud9

Today I’m going to share another interview with Tracey Kaufman, VP of Customer Experience at cloud9.

Tracey was watching the Totango demo and then answered some questions about what she thinks of the application from a Customer Experience point of view.

Tracey believes that anyone who has <a title="SaaS Best Practices: […]

Customer Lifetime Value and Customer Experience

Lately, I’ve started building a SaaS Dashboard for my own usage (which I’ll be happy to share with others as well) and I have put together a short survey in order to learn what are the key metrics to measure SaaS business success. As I posted […]