Category: csm

The Future of Customer Success Management: A Look AheadThe Future of Customer Success Management: A Look Ahead



<p><img width="182" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/03/the-forum_green-black.jpg" class="attachment-224x137 wp-post-image" alt="Customer Success Managers" /></p>We are super excited to be co-hosting an event with Mikael Blaisdell, one of the pioneers of customer success management. We

What Do Customer Success Managers Need?What Do Customer Success Managers Need?



<p><img width="206" height="137" src="http://www.totango.com/blog/wp-content/uploads/2011/11/iStock_000015275097XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Customer Success Manager" /></p><p>The research of <a title="The Customer Success Management Initiative" href="http://mblaisdell.com/?page_id=2880" target="_blank">The Customer Success Management Initiative</a> is revealing that while many SaaS/Cloud