Understand Customer Behavior in Your Trial Period

Tracy Kaufman Cloud9

Today I’m going to share another interview with Tracey Kaufman, VP of Customer Experience at cloud9.

Tracey was watching the Totango demo and then answered some questions about what she thinks of the application from a Customer Experience point of view.

Tracey believes that anyone who has <a title="SaaS Best Practices: […]

Your Customers Success is Your Own Success

Tracy Kaufman Cloud9

In today video post, Tracey Kaufman, VP of Customer Experience for Cloud9, speaks about how a business should aspire to its customer’s success in order to become successful itself.

I agree with that saying. Furthermore, I think that if a business is constantly supplying […]