Category: client lifecycle

On User Retention as a ServiceOn User Retention as a Service



<p><img width="182" height="137" src="http://www.totango.com/blog/wp-content/uploads/2011/12/Customer-Retention-iStock_000010361197XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Customer Retention" /></p><p><a title="Paul Stamatiou Website" href="http://paulstamatiou.com/about" target="_blank">Paul Stamatiou</a> is doing a great job describing the concept of “<a title="User Retention as a Service

The Top 10 Requirements for an Effective Client LifecycleThe Top 10 Requirements for an Effective Client Lifecycle



<p><img width="224" height="128" src="http://www.totango.com/blog/wp-content/uploads/2011/12/LifeCycle-iStock_000002922433XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Customer LifeCycle" /></p><p>1. Must be a corporate wide initiative – not just a client services initiative.</p> <p>Without Board and CEO level visibility, buy-in and