Author: Mikael Blaisdell

The State of Customer Success Management 2012The State of Customer Success Management 2012



<p><img width="91" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/02/Customer-Success-iStock_000003827645XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Customer Success" /></p>A White Paper / Report of the Customer Success Management Initiative <p><a title="Register for the Webinar" href="https://www3.gotomeeting.com/register/264426014" target="_blank">Webinar</a>: Thursday; February 23rd 2012

Customer Success Management & The ChannelCustomer Success Management & The Channel



<p><img width="137" height="137" src="http://www.totango.com/blog/wp-content/uploads/2012/01/Hands-iStock_000016875497XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Customer Success Hands" /></p><p>From the earliest beginnings of the transition to the Cloud, doomsayers were predicting that either the new model would fail –

What Do Customer Success Managers Need?What Do Customer Success Managers Need?



<p><img width="206" height="137" src="http://www.totango.com/blog/wp-content/uploads/2011/11/iStock_000015275097XSmall.jpg" class="attachment-224x137 wp-post-image" alt="Customer Success Manager" /></p><p>The research of <a title="The Customer Success Management Initiative" href="http://mblaisdell.com/?page_id=2880" target="_blank">The Customer Success Management Initiative</a> is revealing that while many SaaS/Cloud