I recently talked to Kevin Benedict on Regalix TV about customer success and much more.
Farm, Don’t Hunt – The Definitive Guide to Customer Success | Guy Nirpaz, CEO/Founder, Totango
If you’re interested to check the book out, the link is just here below.
I recently recorded an episode of The Human Duct Tape with Jeanne Bliss.
From the episode abstract:
Customer success is more than just a buzzword, and Guy Nirpaz, the CEO and founder of Totango talks to us about how to actually integrate customer success into the customer experience. In today’s episode, Guy talks about the importance of delivering value to the customer and across the entire customer lifecycle. It’s about understanding that you need to create lifetime value that goes beyond the number of transactions had with a customer.