The idea behind the first Customer Success Summit came as a result of many conversation with new customers who’ve asked us to connect with their peer group. As Customer Success is relatively new and there is not a lot of known best practices, customer success practitioners wanted to exchange notes with one another.
The first Customer Success Summit took place on March 2013 at the financial district in San Francisco. We didn’t know exactly what to expect and setup a place for 50-60 people. We ended up with 120 people. The room that we’ve booked was full all day and people had to stand in the aisles.
The 2nd Customer Success Summit which took place at the Tera Gallery in San Francisco last march was already a bigger more polished event that drew 400 professionals.
This year, the Customer Success Summit is going to be 10 times bigger than the first one! I keep feeling that it’s much easier to talk to Customer Success in 2015 than ever before. This year the agenda is also influenced significantly by the attendees. Thru the summit Facebook page, we’ve made sure to communicate daily with the audience who’s planning to attend. To take part of the conversation, simply like the page here and get involved.
I suspect that like the previous years, the summit will be sold out at least two weeks before the event. You should check it out today, and don’t forget to register if you’re interested in learning from your peers about Customer Success. The summit is a very good fit for customer success professionals, but also to any other SaaS/Software executive who’s building or is part of a Customer-Centric organization.
Last year we’ve introduced the Customer Success Manifesto, and this year we’re going to be introducing additional set of frameworks, including financials ones.
I’m looking forward to March – this is my favorite time of the year, much due to the annual Customer Success Summit. See you all there.