We’ve organized the first ever Customer Success Summit last week in San Francisco. The motivation for the event was a constant request by customers and prospects who want to connect with their pier group to discuss their experience and challenges around Customer Success.
We’ve started calling this becoming a ‘Pro-Customer Company‘. Companies have to change to become Customer Centric, they need to pro-actively react to customer lifecycle events and they need to learn and implement the methods professionally.
Here’s my take as presented at the event. Enjoy!