Thoughts from my journey

How well are SaaS businesses seeing their conversion metrics?

By definition, SaaS companies should be able to see their critical usage metrics clearly and easily – in real time.
However, in practice many companies are experiencing blurry metrics that don’t provide a clear picture for their trial and conversion performance. Use our infographic to learn how SaaS businesses are (or aren’t) using metrics to see the “Big Picture”.

This infographics is based on the SaaS Metrics Survey conducted a few months ago. The survey helped me understand the SaaS industry’s best practices in regards to key business metrics (download full survey results).
Feel free to right-click to copy use this info in your website/post!

Totango – Real Time Customer Engagement for SaaS and Web App

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<a href=”http://www.totango.com/blog/2012/01/saas-metrics-vision-chart/” _mce_href=”http://www.totango.com/blog/2012/01/saas-metrics-vision-chart/”><img src=”http://www.totango.com/blog/wp-content/uploads/2012/01/How-well-are-cloud-app-businesses-seeing-their-customer-analytics.jpg” _mce_src=”http://www.totango.com/blog/wp-content/uploads/2012/01/How-well-are-cloud-app-businesses-seeing-their-customer-analytics.jpg” alt=”How well are SaaS businesses seeing their conversion metrics? – Infographic” title=”How well are SaaS businesses seeing their conversion metrics? – Infographic” width=”588″ height=”1427″/><br/><a href=”http://www.totango.com” _mce_href=”http://www.totango.com”>Totango – Real Time Customer Engagement for SaaS and Web App</a>

Do you know how to measure your Customer Engagement?
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