Just listen, let me know what you think?
In the 2nd annual customer success summit last month in San Francisco, I’ve introduced the Customer Success Manifesto. If you are familiar with the agile software development manifesto will see a similar presentation style (visuals are updated to 2014 though).
The Customer Success Manifesto should be viewed as 6 rules for great customer success. I’ve decided to work on a crisp defintion for the term Customer Success by defining what it is and what it is not for myself first and foremost for Totango’s team and customers and the industry in general.
BTW, the reason it took me a minute or two during the key note to get to my ‘high note’ was a very long preparation cycle that ended at 3am the night (morning?) before the event.
Happy to get your feedback and thoughts…
What do you think?
Yesterday I’ve had a pleasure to co-host a webinar with John Broady, GM of thismoment a great brand management company.
The focus of the webinar and the case-study John shared was about creating and ensuring value to customers as the blood-line of a SaaS company.
I’ve enclosed the slides just below – enjoy!
Lou Reed Past away today at the age of 71. Didn’t know the man. Just his music. I’m sad today.
Here’s the best version of ‘sweet jane’ that I recommend. enjoy.
I had a bet with the marketing team that I alone can increase Totango LinkedIn followers by 500 people in a day.
Help me prove I’m right, by follow the link below and click the follow button:
We’re now using LinkedIn as the main channel for company news and updates, and promise only high quality content there…
I came across this great video. It’s a bit long – over an hour but genuinely make great points on the importance of caring about your customers, something I believe in with all of my heart.