Back when this album came out for the first time, I had mixed fillings about it. Great to look back and remember this great song. Great weekend, listening and playing this great song.
This live version is really showing this song at it’s best.
(if you’re looking for guitar chords, accurate this time – you can find them here
I’m not sure if I like or hate the story of Twitter. For the past few days I’m reading “Hatching Twitter” by Nick Bilton. The story is amazing, it’s like a soap opera written by the best screen writer.
There are lessons to be learned by Entrepreneurs, by friends and by business people. It’s enjoyable to read although in many cases it makes my stomach ache…
The main theme that comes across – you can’t do successful (and failing in case of Odeo) startup with friends, you’ll end up with no friends.
Read it, let me know what you think?
Tien Tzuo, CEO and Founder of Zuora the subscription billing company is well known within the SaaS industry. He had coined the term ‘Subscription Economy’ and has been pushing heavily for subscription model adoption by many companies.
When I approached Tien to speak at the Customer Success Summit – he immediately agreed. He promised that he has a very good story to share with the audience. Tien openly admitted to Zuora’s challenges with meeting customer expectations and keeping the promise, which is what Customer Success is about.
In this video presentation, Tien not only shares the challenge but also the proposed customer success solution they have implemented at Zuora. Tien is also doing this in a very engaging way, I’m sure you’ll enjoy.
Just listen, let me know what you think?
In the 2nd annual customer success summit last month in San Francisco, I’ve introduced the Customer Success Manifesto. If you are familiar with the agile software development manifesto will see a similar presentation style (visuals are updated to 2014 though).
The Customer Success Manifesto should be viewed as 6 rules for great customer success. I’ve decided to work on a crisp defintion for the term Customer Success by defining what it is and what it is not for myself first and foremost for Totango’s team and customers and the industry in general.
Customer Success Summit: Customer Success Manifesto from Totango on Vimeo.
BTW, the reason it took me a minute or two during the key note to get to my ‘high note’ was a very long preparation cycle that ended at 3am the night (morning?) before the event.
Happy to get your feedback and thoughts…
Yesterday I’ve had a pleasure to co-host a webinar with John Broady, GM of thismoment a great brand management company.
The focus of the webinar and the case-study John shared was about creating and ensuring value to customers as the blood-line of a SaaS company.
I’ve enclosed the slides just below – enjoy!