Tien Tzuo, CEO and Founder of Zuora the subscription billing company is well known within the SaaS industry. He had coined the term ‘Subscription Economy’ and has been pushing heavily for subscription model adoption by many companies.
When I approached Tien to speak at the Customer Success Summit – he immediately agreed. He promised that he has a very good story to share with the audience. Tien openly admitted to Zuora’s challenges with meeting customer expectations and keeping the promise, which is what Customer Success is about.
In this video presentation, Tien not only shares the challenge but also the proposed customer success solution they have implemented at Zuora. Tien is also doing this in a very engaging way, I’m sure you’ll enjoy.
Just listen, let me know what you think?
In the 2nd annual customer success summit last month in San Francisco, I’ve introduced the Customer Success Manifesto. If you are familiar with the agile software development manifesto will see a similar presentation style (visuals are updated to 2014 though).
The Customer Success Manifesto should be viewed as 6 rules for great customer success. I’ve decided to work on a crisp defintion for the term Customer Success by defining what it is and what it is not for myself first and foremost for Totango’s team and customers and the industry in general.
Customer Success Summit: Customer Success Manifesto from Totango on Vimeo.
BTW, the reason it took me a minute or two during the key note to get to my ‘high note’ was a very long preparation cycle that ended at 3am the night (morning?) before the event.
Happy to get your feedback and thoughts…
Yesterday I’ve had a pleasure to co-host a webinar with John Broady, GM of thismoment a great brand management company.
The focus of the webinar and the case-study John shared was about creating and ensuring value to customers as the blood-line of a SaaS company.
I’ve enclosed the slides just below – enjoy!
Lou Reed Past away today at the age of 71. Didn’t know the man. Just his music. I’m sad today.
Here’s the best version of ‘sweet jane’ that I recommend. enjoy.
I had a bet with the marketing team that I alone can increase Totango LinkedIn followers by 500 people in a day.
Help me prove I’m right, by follow the link below and click the follow button:
We’re now using LinkedIn as the main channel for company news and updates, and promise only high quality content there…