Do you know how it is that your company gets more and more leads then your sales people can handle but it’s still won’t justify hiring another sales person for your team?
Well, in many cases it’s just the case that your sales people need a “small push” that would help them understand which leads [...]
Talking about Customer Engagement, there are many metrics that could show a user engagement level, i.e. user are considered to be higher engaged if they refer your app to other potential user. Another example would be for returning users – users are more committed to your app if they keep coming back [...]
Interview to DreamSimplicity.com
I met Matt Childs from DreamSimplicity again at the CloudForce 2012 event and had another opportunity to share what Totango is up to lately. I wanted to share with you the interview I gave him at the show.
Full Customer Engagement Management
Totango is all about helping SaaS companies to [...]
Today I’ve interviewed Zack Urlocker, Chief Operating Officer at Zendesk.
Zendesk, is the leading cloud based help desk customer service software which uses a low touch sales model.
Low touch sales model companies usually keep small and focus sales teams, which saves a lot of money for their organizations, but [...]
“For the first time, we have visibility into what our users are doing on our platform and can interact with them based on usage.”
Sacha Labourey, CEO, CloudBees Inc.
Those of you who’ve read my posts before probably know how I preach for customer success and customer value, especially in the zero-touch and low-touch sales models, [...]
Today I talked to Dave Boyce, the CEO of Fundly to hear his angle about Customer Success.
Fundly is a social fund raising business which help people rase money for causes they care about. Fundly don’t charge anything to get started and rewarded only based on customer success, meaning it only [...]
Today I’m going to share another interview with Tracey Kaufman, VP of Customer Experience at cloud9.
Tracey was watching the Totango demo and then answered some questions about what she thinks of the application from a Customer Experience point of view.
Tracey believes that anyone who has <a title="SaaS Best Practices: [...]
In today video post, Tracey Kaufman, VP of Customer Experience for Cloud9, speaks about how a business should aspire to its customer’s success in order to become successful itself.