Tien Tzuo, CEO and Founder of Zuora the subscription billing company is well known within the SaaS industry. He had coined the term ‘Subscription Economy’ and has been pushing heavily for subscription model adoption by many companies.
When I approached Tien to speak at the Customer Success Summit – he immediately agreed. He promised that he has a very good story to share with the audience. Tien openly admitted to Zuora’s challenges with meeting customer expectations and keeping the promise, which is what Customer Success is about.
In this video presentation, Tien not only shares the challenge but also the proposed customer success solution they have implemented at Zuora. Tien is also doing this in a very engaging way, I’m sure you’ll enjoy.