The Future of Customer Success Management: A Look Ahead

Customer Success Managers

We are super excited to be co-hosting an event with Mikael Blaisdell, one of the pioneers of customer success management.
We consistently hear from our customers and prospects that they would like to meet other customer success management professionals so we decided to partner with Mikael and make this happen!
We will start in San Mateo/San Francisco Bay Area on Thursday evening, April 5th in San Mateo, CA from 7-8:30 PM.
The second event will be in the Boston, MA area in May, followed by another in Seattle, WA in July.  Meetings in other cities are being scheduled.
What to expect? We look forward to mingle and discuss what will the future of customer success management look like?  What will drive the customer success manager role to develop and mature?  What do people see as best business practices in Customer Success Management?  As teams and programs mature, what levels will be a part of the progression?
Mikael Blaisdell, Publisher of The HotLine Magazine, will also be presenting a visionary and provocative look at what the future might hold.

The sessions are free, and open to all CSM professionals and SaaS/Cloud company CxO’s.  Advance registration is required, and space will be limited.  To register, please click here or put the following in your browser:  http://forumsf040512.eventbrite.com

The Future of Customer Success Management:  A Look Ahead — SF Bay Area CSM Meetup

Mikael Blaisdell:  The HotLine Magazine

Sponsored by: Totango Inc.

Thursday: April 5th 7-8:30

Auditorium; Keynote Systems Inc.
777 Mariners Island Blvd
San Mateo, CA

Advance registration for this FREE event is required, and space is limited.

Use this link to register: 
 http://forumsf040512.eventbrite.com

Agenda

  • 7:00 Doors open for registered attendees; 
Refreshments & Networking
  • 7:25 Welcome
  • 7:30 – 8:15 Mikael’s Presentation and Q&A
  • 8:15 – 8:30  Totango Customer Engagement Tips

Come have a snack, meet your fellow CSM professionals, and stick around for some customer engagement tips from yours truly.

Comments

comments